Refund & Returns Policy
Pink Lemonade Boutique
We want you to love your purchase from Pink Lemonade Boutique. If for any reason you are not completely satisfied, we're happy to help.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must:
- Be unworn, unused, and in their original condition
- Be returned in the original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Earrings or personal items (for hygiene reasons)
How to Request a Return
To start a return, please contact us at: pinklemonadestyle@gmail.com
Please include:
- The item(s) you wish to return
- The reason for the return
We will provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note it may take additional time for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.
Exchanges
If you would like a different size or item, please contact us and we will do our best to arrange an exchange depending on stock availability.